INTRODUCTION

This contractual document will govern the General Conditions of purchase of tickets (hereinafter, "Conditions") through the website https://tickets.houdinni.com, owned by MANDALA SERRANO SL under the Houdinni trademark, hereinafter, PROVIDER, whose contact details are also included in the Legal Notice of this Website.

These Terms and Conditions will remain published on the website and available to the USER to reproduce and save as confirmation of the contract. They may be modified at any time by MANDALA SERRANO SL. It is the USER's responsibility to read them periodically, as those in effect at the time of purchase will apply.

Contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

• He has read, understands and comprehends what is stated here.

• This person has sufficient capacity to make the purchase.

• Assume all the obligations set forth herein.

These conditions will have an indefinite period of validity and will apply to all purchases made through the PROVIDER's website.

The PROVIDER informs that the business is responsible and aware of current legislation, and reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were acquired prior to the modification.

 

IDENTITY OF THE CONTRACTING PARTIES

On the one hand, the PROVIDER of the tickets purchased by the USER is MANDALA SERRANO SL, with registered office at:  Calle de Villalar 4, 1º ext. der. 28001, Madrid – (MADRID) CIF B19811454  and with customer service telephone number

And on the other hand, the USER who makes the purchase of the tickets on the website, and is responsible for the veracity of the personal data provided to the PROVIDER.

 

SUBJECT OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship of sale and purchase created between the PROVIDER and the USER at the moment when the latter accepts the corresponding box during the online purchase process.

The contractual relationship of purchase and sale involves the delivery, in exchange for a price that is determined and publicly displayed through the website, of a specific product.

 

DATA CORRECTIONS

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify the email [email protected] so that Houdinni can correct them as soon as possible.

 

PURCHASE PROCEDURE

To access the products or services offered by the PROVIDER, the USER must be of legal age or a minor with sufficient legal capacity to make a purchase. To this end, the USER must freely and voluntarily provide the required personal data, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.

Once you have selected the ticket(s) you wish to purchase, please be advised that, in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

1. General contract terms.

2. Delivery and confirmation of the order placed.

3. Right of withdrawal, if applicable.

4. Online claims and dispute resolution.

5. Force Majeure.

6. Competence.

7. General information about the offer.

8. Price and validity period of the offer.

9. Payment method, expenses and discounts.

10. Purchase process.

11. Dissociation and suspension or termination of the contract.

12. Guarantees and returns.

13. Applicable law and jurisdiction

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1. GENERAL CONTRACTUAL CLAUSES

Unless otherwise stipulated in writing, placing an order with the PROVIDER implies acceptance of these legal terms by the USER. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

 

2. SHIPPING AND DELIVERY OF TICKETS

The PROVIDER will not ship any order until it has verified that payment has been made.

Tickets will be sent to the email address you provided, or they can be downloaded from the same purchase page once the process is complete.

The shipment or download will be immediate once the payment for the order has been confirmed and verified.

 

Failure to perform the distance contract

If the contract cannot be executed because the contracted event does not take place within the planned timeframe, the USER will be informed that they will be entitled to cancel the order and receive a full refund at no cost, and without the PROVIDER incurring any liability for damages.

In the event of an unjustified delay by the PROVIDER in returning the full amount, the USER may claim double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of that amount.

The PROVIDER will not assume any responsibility when the delivery of the purchased ticket is not made, because the data provided by the USER is false, inaccurate or incomplete.

The USER shall have the right to suspend payment of any outstanding portion of the price of the product purchased until the PROVIDER fulfills the obligations established in this contract.

It is the USER's responsibility to check the products upon receipt and to state any exceptions and claims that may be justified.

If the contract does not involve the physical delivery of any product, but rather a download activation on a website, the PROVIDER will inform the USER in advance about the procedure to follow to carry out this download.

 

3. RIGHT OF WITHDRAWAL

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract if it is a service provision, to exercise the right of withdrawal, regulated in article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the period for its exercise will end twelve months after the expiry date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007 .

The right of withdrawal will not apply to the contracts referred to and listed in Article 103 of Royal Decree-Law 1/2007 , and which are listed here . Specifically, and with regard to the provision of our services, the following are exempt:

• l) The supply of accommodation services for purposes other than housing, transport of goods, rental of vehicles, food or services related to leisure activities , if the contracts provide for a specific date or period of performance

Any complaint that the USER deems appropriate will be addressed as soon as possible, and can be made at the following contact addresses:

• Postal address: Registered office:

• Phone:

• Email: [email protected]

 

Online Dispute Resolution

Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online platform for resolving disputes between the USER and the SERVICE PROVIDER without resorting to the courts. This platform facilitates the intervention of a third party, known as a Dispute Resolution Body, which acts as an intermediary between the two parties. This body is neutral and will engage in dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

 

4. FORCE MAJEURE

Neither party shall be liable for any failure to perform its obligations due to force majeure. Performance of the obligation shall be delayed until the force majeure event ceases.

 

5. COMPETITION

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any provision of these conditions is deemed invalid or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, understood and accepted these Conditions in their entirety.

 

6. GENERAL INFORMATION ABOUT THE OFFER

All sales and deliveries made by the PROVIDER will be subject to these Conditions.

No modification, alteration or agreement contrary to Houdinni's Commercial Proposal or to what is stipulated herein shall have effect, except by express written agreement signed by the PROVIDER, in which case, these particular agreements shall prevail.

 

7. PRICE AND VALIDITY PERIOD OF THE OFFER

The prices shown for each ticket include Value Added Tax (VAT) or other applicable taxes. Unless expressly stated otherwise, these prices do not include shipping, handling, or any other additional services related to the purchased product.

The prices applicable to each event or ticket are those published on the website and are expressed in Euros. The USER acknowledges that the price of some products may vary in real time.

Before making your purchase, you can check all the details of your quote online: selected tickets, quantities, price, availability, handling fees, charges, discounts, taxes, and the total cost. Prices may change daily until the order is placed.

Once payment has been made, the prices will remain the same whether or not more tickets become available.

All payments made to the SERVICE PROVIDER will result in the issuance of an invoice in the name of the USER or the company name provided by the USER when placing the order. Generally, invoices are not sent. If you wish to receive one, you must request it through any of the means provided by the SERVICE PROVIDER, and please note that you may revoke this request at any time.

For any information regarding the order, the USER may contact us via email at [email protected] .

 

8. PAYMENT METHODS, CHARGES AND DISCOUNTS

MANDALA SERRANO SL, under the trade name HOUDINNI, with registered office at FISCAL ADDRESS CALLE VILLALAR, NUM 4. ESC DR, PLANTA 1, EXTERIOR. 28001 MADRID (MADRID), CIF B19811454, is responsible for the economic transactions of this website and enables the following ways to make payment for an order:

• Credit card

• Stripe

The USER may use a coupon or discount code at the time prior to completing the purchase if they have one.

 

Security measures

The website uses industry-standard information security techniques, such as SSL, secure page entry, firewalls, access control procedures, and cryptographic mechanisms, all designed to prevent unauthorized access to data. To achieve these objectives, the user/customer agrees that the provider may collect data for the purpose of authenticating access controls.

The PROVIDER agrees not to allow any transaction that is considered illegal by credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

Under the card brand programs, it is prohibited to sell or offer any product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant, or Cardholder(s).

 

9. PURCHASE PROCESS

Any item available on our website can be added to your shopping cart. The cart will only display the items, quantity, price, and total amount. Once the cart is saved, any applicable taxes, fees, and discounts will be calculated based on the payment information entered.

The baskets have no administrative link; it is only a section where a budget can be simulated without any obligation for either party.

From the shopping cart, you can place an order by following these steps for proper processing:

• Verification of billing data.

• Verification of buyer data.

• Selection of payment method.

• Place the order (buy).

Once the order is processed, the system instantly sends an email to the PROVIDER's management department and another to the USER's email confirming the order has been placed.

 

10. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions are deemed illegal, void, or for any reason unenforceable, that condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER fails to comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practice or policies that may apply to him/her.

When the PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.

 

11. GUARANTEES AND RETURNS

The guarantees will comply with the provisions of the Title on "Guarantees and after-sales services" of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here.

 

12. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Spanish law in all matters not expressly provided for herein. Any dispute arising from the provision of the products or services covered by these Terms and Conditions shall be submitted to the courts of the USER's domicile, the place of performance of the obligation, or the location of the property if it is real estate.

 

13. REFUNDS AND RETURNS POLICY

13.1 Non-refundable tickets
13.2 The prepayment for the table reservation is non-refundable in case of non-attendance (no-show).

In general, and except in legally required cases, all tickets purchased through the website https://tickets.houdinni.com

 They are firm, definitive and do not allow return or refund, in accordance with article 103.l) of Royal Legislative Decree 1/2007, relating to services linked to leisure activities with a specific date or period of execution.

13.2 Canceled or modified events

In the event of complete cancellation of the event, the PROVIDER will proceed to refund the USER the total amount paid for the ticket.

The refund will be made using the same payment method used for the purchase and within a maximum of 14 days from the official notification of the cancellation.

In the event of a significant change in the date, time, or location of the event, the USER will be entitled to request a full refund within 10 calendar days of notification of the change.

13.3 Postponed Events

If the event is postponed and a new date is set, the ticket will remain valid for that new date. If the USER cannot attend, they may request a refund within 10 calendar days of the announcement of the new date.

13.4 Unused entries

The non-use of the ticket, either partially or totally, by the USER, as well as the inability to attend the event for personal, work, transport or similar reasons, will not generate the right to a refund.

13.5 Duplicate or erroneous entries

If the USER detects an issue in the received entry (errors, duplicates, incorrect information), they must report it to [email protected]

 within a maximum of 48 hours from the purchase.

The PROVIDER will manage the correction at no additional cost, but no refund will be issued unless the incident prevents access to the event due to a cause attributable to the PROVIDER.

13.6 Management expenses

In cases where a refund is due, management fees and platform commissions will not be refundable, unless the cancellation is attributable to the PROVIDER or the event organizer.

13.7 Procedure for requesting refunds

All refund requests must be made in writing via email to: [email protected] 

Indicating:

Full name

Purchase email

Order number

Reason for the request

Documentation or proof of purchase, if applicable

The PROVIDER will respond within a maximum of 7 business days